- Managing an Outbound team including Supervisor, Training Leader, QA and Telesales
- Supervising a dynamic team to support Company’ Client from managing services to team members through monitoring, briefing, coaching, and others.
- Planning and executing strategically to making sure all team members are actively involved and work closely to achieve team and individual KPIs
- Taking decision about problems that occurred in the entire program that supports service Contact Center Company’ Client and its analysis.
- Reporting to General Manager/CC Director for any abnormalities in operation
- Developing personal performance and team members such as training, briefings, seeking information latest, and others
- Monitoring, make sure all member of team actively involved in the activities of Quality Service Management and Assessments
- Doing the responsibility and authority in accordance with the business processes defined by Company’ Client
- Provide Activity Report as Team performance report daily, weekly and monthly bases.
- Attending Weekly Meeting with Clients to share insights and highlights of operation.
- Attending to ad-hoc tasks as assigned by General Manager or Client.
